Product support
Email hi@kankatech.com with your organization name, the affected project, what you expected, and what happened. Screenshots and approximate timestamps help us locate errors faster. Never include passwords or access tokens.
Privacy and deletion
For privacy requests, email privacy@kankatech.com. You can also review our Privacy Policy and Data Deletion instructions.
Social connection checklist
- Use an Instagram Business or Creator account.
- Confirm you selected the intended SM Studio organization.
- Reconnect if Meta permissions or the access token have expired.
- Include the account display name in your support request, but never the password.